2. General provisions

1.1. This customs brokerage service contract, concluded between the customs brokerage platform www.deklaruok24.lt operated by UAB Trevio (acting as an official customs broker) (hereinafter referred to as the Seller) and the Customer (hereinafter referred to as the Buyer), sets out the terms, conditions, rights and obligations for the provision of customs brokerage services in relation to the declaration of goods to the customs authorities of the Republic of Lithuania.

1.2. Privacy Policy regulates the basic principles and procedures of collection, processing and storage of personal data of UAB Trevio Customs service provision platform deklaruok24.lt and the Customer.

1.3. The Customer is a person ordering a customs declaration service with the customs authorities of the Republic of Lithuania via the deklaruok24.lt platform

1.4. The Seller is a legal entity UAB Trevio, registered with the State Enterprise Centre of Registers of the Republic of Lithuania. Legal entity code 305433599, address Jogailos g. 9, LT-01116 Vilnius. VAT payer code LT100013610514.

1.5. The parties are the Buyer and the Seller together.

1.6. Online platform – www.deklaruok24.lt is the online platform for declaring goods to the customs authorities of the Republic of Lithuania, managed by the Seller.

1.7. The service contract of the Customs Broker is a remote service contract concluded between the Buyer and the Seller, which shall be deemed concluded from the moment when the Buyer, having entered the consignment number, specified and confirmed the correct consignment data, confirmed the calculated charges, selected the payment method and familiarised (after reading and ticking the checkbox “I agree with the Terms of Use”, “I agree with the Privacy Policy” and “I agree with the terms of service”), clicks the payment button with the specified amount to be paid.

2. Object of the Contract

2.1. In accordance with the laws and regulations of the Republic of Lithuania, the Seller shall provide the Buyer with the services of a customs broker and represent the Buyer at the customs office for the purpose of the clearance of the Customs Single Document for the goods specified by the Buyer and the submission of the Customs Single Document (CSD) and other necessary documents and data for customs clearance, and shall provide the other services specified in this Contract relating to the customs declaration of the goods and the customs clearance, and the Buyer shall pay the price specified for the services provided.

2.2. The Buyer grants the Seller the rights and authority to act on behalf of and in the interests of the Buyer. The Buyer also grants to the Seller the right to assign the powers of attorney granted to it in the form and to the extent they are defined in this Contract to any other person engaged for the purpose of the performance of this Contract, subject to any mutual confidentiality requirements.

2.3. Orders from the Buyer to the Seller shall be placed at the initiative of the Buyer or the carrier of his choice via the website www.deklaruok24.lt.

3. Rights and obligations of the Seller

3.1. In performing this Contract, the Seller undertakes:

3.1.1. To perform the duties of a customs broker as set out in the laws and regulations of the Republic of Lithuania, the regulations on the declaration of goods and customs clearance, and to exercise the rights and perform the duties set out therein;

3.1.2. To properly declare the goods submitted via the deklaruok24.lt platform by the Buyer and submit them for customs control;

3.1.3. On request by the customs authorities, to provide supporting evidence of the Contract with the Buyer, evidencing the legitimate representation of the Buyer, as well as any other documents relating to the activities of the Customs Broker;

3.1.4. To guarantee the protection of confidential information submitted;

3.1.5. To guarantee that only authorised representatives of the Customs Broker will provide customs brokerage services.

3.1.6. To keep digital media archives and make available on written or magnetic media, on request by customs, the data of formalised BAD

4. Rights and obligations of the Buyer

4.1. In performing this Contract, the Buyer undertakes to:

4.1.1. After entering the consignment number in the system deklaruok24.lt, to confirm the descriptions of the goods, data and calculated taxes presented in the system. If the data do not correspond to the actual data of the documents – undertake to correct them.

4.1.2. If requested by the Seller, to provide clarifying or additional documents/data digitally via the declaruok24.lt platform or via the same communication channel through which the Seller's request was made.

4.1.3. All data and documents validated by the Buyer in the declararuok24.lt system must be valid and the information contained therein must comply with the provisions of the Regulations on the Declaration of Goods and Customs Inspection and the requirements of the legislation.

4.1.4. The Buyer shall be fully responsible for the accuracy of the documents and particulars certified and for the full conformity with the description of the goods. If the Seller requests to provide or specify the data or the correctness of the documents, the documents and data provided must be original. The Buyer is fully responsible for the translation of documents, timely submission of certificates and permits.

4.1.5. The Buyer shall hold the documents referred to in the electronic declaration, keep them in an orderly manner for a period of at least 8 years after the execution of the relevant electronic declaration, as provided for in Article 25 of the Law on Customs of the Republic of Lithuania, shall ensure that they are accessible to the customs authorities and/or make them available for inspection at the request of the customs authorities (with the exception of the documents which are retained by the customs authorities after customs inspection).

4.2. The form of the documents and the information contained therein shall comply with the provisions on declaration of goods and customs inspection and the requirements laid down by legal acts.

4.3. The Buyer undertakes to immediately correct and rectify the data and information provided on the declaruok24.lt platform if it is incorrect.

4.4. The Buyer shall be liable for the consequences of any incorrect data provided and confirmed by the Buyer.

5. The price of the service and the procedure for payment

5.1. The prices of services on the declaruok24.lt platform are quoted in euro, including the value added tax (VAT) in force at the time, if applicable. They are also provided at the time of payment for the service.

5.2. The Buyer may pay for the services in one of the following ways:

- using e-banking;

- using the bank's payment card.

5.3. Once the payment has been made, the Buyer shall receive a confirmation message.

6. Liability of the Parties

The Buyer shall be responsible for the timely submission of translations, certificates, authorisations or other documents required for customs clearance, if requested by the Seller on the instructions of the customs authorities. If the Buyer fails to submit the aforementioned documents on time due to its own fault and the Seller has losses due to its own fault, the Buyer shall pay the related costs.

6.2. The Buyer shall be responsible for the correctness and full conformity of the product descriptions and the data provided on the declaruok24.lt platform with the data validated and the copies of the documents provided, if requested, must be original. Should the Buyer fail to comply with this obligation and should the Seller suffer any loss as a result, including administrative fines imposed on the Seller as an agent of the customs broker, the Buyer undertakes to indemnify the Seller against such losses.

6.3. The Seller shall not be liable for the actions of third parties when using the Buyer's e-banking system to use the services of deklaruok24.lt.

7. Final provisions

7.1. The Contract shall come into force upon the Buyer ticking a box on the platform deklaruok24.lt that he accepts the Terms of Service

7.2. The Buyer's acceptance of these terms and conditions and confirmation by ticking the checkbox on the declaruok24.lt platform shall be deemed to be a contract signed by both parties and shall be valid as an official document with legal force.

7.3. The Seller reserves the right to amend or modify these Rules and other documents related to the Rules at its sole discretion by informing the Buyer on the deklaruok24.lt platform. Amendments or changes to the Contract shall come into force from the date of their publication, i.e. from the date they are posted on the declaruok24.lt platform.

7.4. If the Buyer does not agree with this Contract or the new version of the Contract, amendments or modifications, then the Buyer shall have the right to withdraw from them, provided that the Buyer shall lose the right to use the services of the deklaruok24.lt platform.

7.5. If the Buyer continues to use the services provided by the declaruok24.lt platform after the amendment of the Rules, the Buyer shall be deemed to have accepted the new wording of the Contract, amendments or additions.

7.6. Either party shall have the right to terminate this Contract by giving the other party five business days' written notice of termination.

7.7. All obligations of the Parties entered into prior to termination of the Contract shall remain in full force and effect until fulfilled.

7.8. All information obtained by the Seller (as customs broker) from the Buyer shall be considered as confidential information, which the Seller shall not disclose to any third party and may use only to the extent and to the extent necessary for the proper performance of the obligations of the Customs Broker under this Contract.

7.9. Any disagreement regarding the performance of this Contract shall be settled by negotiation. In the event of failure to reach an agreement within 30 (thirty) days, any disagreements shall be settled in accordance with the procedure established by the laws of the Republic of Lithuania before the Arbitration Court in Vilnius.

7.10. The present Contract shall be governed by the laws of the Republic of Lithuania.

Valid from 01 November 2021.

Last updated 2021. 01 November, 00:00

INSTRUCTION FOR USE

1. You find your consignment in the search or receive an SMS/email with a link to it.
2. The system generates an import declaration.
3. You order a service. Your job is done at this point!
4. The system declares the consignment.
5. The courier completes the delivery.

You can also use the declararuok24.lt system to: refuse a consignment, declare it elsewhere, provide additional data or clarification of existing data. These actions can be selected in the first step of the declaration process.

The Frequently Asked Questions section provides answers to most of the questions you may have.